To register for this course please contact us by email at: [email protected] or telephone on:
+356 77110012 or on Facebook on:

This 8 week part-time course is a Higher Education Programme accredited by the Malta Further and
Higher Education Authority, license number 2015 – 009, and worth 5 ECTS points. This course is
delivered in the English language.

Details for this course can be found on the MFHEA website by searching for St Thomas Institute
under ‘Provider’ in the Advanced Search box:

The first entry requirement for this course is to have English language skills of at least an MQF
level 2 or CEFR B2, because this course is taught in the English language. Students are required to
pass an English language competency test, or provide evidence of an English language MQF Level
2 or equivalent qualification before beginning study.
The second entry requirement is for those who do not have an MQF Level 4 or equivalent
qualification in the field of Office Management. Any student who is over the age of 23 qualifies to
study with St Thomas Institute as a mature student. A mature student can study this course
providing they have the English language skills outlined above.

For information about fees and special subsidies please write to: [email protected].

We conduct a new intake at the beginning of each month.

This course is delivered entirely online. We use the Zoom software, however we are open to
accommodating students and teachers by using alternative software if the situation requires.

Overall Course Objectives

• To find any discrepancies in petty cash reconciliation
• To write professionally in a business context
• To define the elements of a good filing system
• To describe the best communication methods in a business
• To find the best venues for various meetings
• To list the main requirements for business travel

• To write business emails and letters
• To speak diplomatically with customers
• To interact with people as a preparation to working in a team
• To review the work of others
• To discuss issues and opportunities with potential managers
• To apply the main theoretical aspects of time management and stress management
• To plan a sound filing system
• To prepare a petty cash reconciliation
• To plan a meeting together with the chair person
• To construct minutes
• To prepare wages and salaries
• To examine curriculum vitas and letter of applications

• To collaborate with colleagues
• To deal with different customer problems
• To be responsible to filing
• To negotiate with customers
• To carry out tasks of answering the telephone professionally as well as greeting visitors
• To ensure out of the box thinking

Learning Outcomes for Communication
a) communicate with people having scheduled appointments;
b) use proper etiquette and protocol on the telephone and written correspondence;
c) adopt an appropriate and professional mode of conduct;
d) speak clearly to encourage flow of information;
e) maintain positive direct as well as indirect public relations.

Learning Outcomes for Learning to Learn
a) apply the main theoretical aspects of time and stress management;
b) develop self-awareness to report facts in a balanced manner;
c) be able to interpret the importance of client information;
d) learn how to inquire and construct managerial knowledge;
e) develop an overall understanding how learning works in the office context.

This course is aimed at non-native speakers of the Maltese language. Third party nationals looking
for information about Malta’s Visa requirements can look here:

We use what is known as Synchronous Online Delivery. This means that students and teachers are
in an online video or audio call with each other. This takes the form of a lecture in which the
students and teachers can interact. Lectures will typically feature live presentations by the tutor
explaining the topic up for discussion. These online lectures will also feature audio-visual material
prepared in advance by both the tutor and the participants. Participants will be presented with a
variety of secretarial and office management tasks to enhance their skills. Participants will be also
provided with texts and other types of material specifically prepared for this course and which can
be reutilized for revision purposes both before and after final assessment is carried out.

Assessment will be carried out as follows: during the delivery this course, participants will be
presented with various multiple-choice exercises and essays. This shall be considered as part of an
Ongoing Assessment, which carries 40% of the final mark. Final Assessment involves a 2-hour
written paper featuring various questions, covering all areas of the syllabus. Students are presented
with 8 questions to answer one question from each section, i.e., four (4) questions in total. Answers
are expected to be of high quality. This assessment method carries 60% of the final mark. Students
participating in this course will be assessed weekly as the course progresses with assignments and
homework exercises.

The total learning hours for this course is 125. This is broken down into: 25 hours of direct contact
with the teachers, 98 estimated hours of self-study and 2 hours of formal assessment.

The 8 weeks of study will be broken into a one hour lecture everyday with a two hour examination
in the final week.

The grading system:

A+: 100% - 90%
A: 89% - 80%
B+: 79% - 75%
B: 74% - 70%
C+: 69% - 60%
C: 59% - 55%
D+: 54% - 50%
D: 49% - 45%
F: 44% - 0%

A pass mark is considered to be 45%, which must be attained in each module.

MQF 5 Office Management Secretarial Practice